TST

FAQ

I’M FROM ANOTHER CITY, BUT I REALLY WANT TO SEND MY FILM TO YOU, GUYS!

No problem! Just place an online order here and send your rolls to:

Film Speed Lab UG

Dietrich-Bonhoeffer Str. 32

10407 Berlin 

+49 176 84786140

Before sending, take a look at our shipping checklist to make sure everything’s ready on your end.

SHIPPING CHECKLIST

1/ Did I place an online order?
  • Yes
  • No
2/ Did I write my order number on the package?
  • Yes
  • No
3/ Did I pack it securely?

(we love your creative packaging — from socks to iPhone boxes. But sometimes we get empty parcels, so we just want to be sure!)

  • Yes
  • No
4/ Did I send it directly to Film Speed Lab UG and not to the post filiale?

*this helps us get started on your order faster

  • Yes
  • No

Thanks a lot, you’re the best <3

DO YOU SCAN HALF-FRAMES?

Yes! We can scan them in pairs or one by one — whatever works best for you. Just give us the heads-up when you order. 

WHAT’S THE DIFFERENCE BETWEEN FLASH AND BIGGIE?

Think of it like this: if you’re going big — like for an exhibition or a gift — biggie’s your go-to

For everything else — flash. It’s fast, flexible and perfect for quick edits and everyday needs.

JPG OR TIFF?

If you’re looking for scans that are ready to post but still flexible for adjustments, go with JPG. We’ll make sure they look great, and you can tweak them however you like.

If you’re going for a certain look, go with TIFF for flat, untouched scans ready for your editing.

I DIDN’T QUITE LIKE THE RESULTS…

Then let’s improve them! Scanning is all about your personal style, so let’s tweak it until it’s just right for you.

WHAT IF I HAVE A BLANK ROLL OF FILM?

Oh, it’s the worst, we feel you. 

We’ll refund the scan and just charge for the development. This also applies if your film is fogged or has damaged / transparent perforation.

TO SEE MORE QUESTIONS AND ANSWERS GO TO OUR FULL FAQ PAGE.